Support

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ERPro Maintenance and Support Plan take care your business information system with:

 

Exclusive Consultation -- As a preferred customer, you will receive expert advice and guidance for your technical questions and problems.

New Version Update – Whenever there is new version available from ERPro, our technical support staff will provide the update for you.

Remote Diagnostics -- When appropriate, our Technical Support Group will connect directly to your computer to resolve problems.

Unlimited Telephone Support - to our Technical Support Experts. Enjoy the peace of mind knowing we are just a phone call away when you need help. Messages can also be left during non-business hours.

Unlimited E-mail Support - if you are able to communicate with Internet Email, you can communicate via e-mail messages with our Technical Consultants. E-mail responses are typically made within 2 to 24 hours.

On-site Service – Our support plan is not included any on-site service. On site support is charged at HK$2,000 per visit with maximum 3 hours.


Technical Support Hours:        Monday to Friday (excluded Public Holidays) 9:00am-1:00pm  2:00pm-6:00pm                      
Support by E-Mail:                     Please send your problems to our technical support mailbox: support@nutech.com.hk
Support by Phone:                     Please call our support hot line 2782-0669 for technical assistance.
ERPro User Portal:                    http://erpro.nutech.com.hk
Remote Diagnostics:                 How to use Help Desk 6 to acquire remote support?
                                                      Download helpdesk6.zip      
Dropbox Public Link:                 http://dl.dropbox.com/u/7605390/xxxxx.zip  
 

Customization Request Form

Technical Support

    System Requirements

    Installation and Setup

 External Resources


Should you wish to submit comments, product suggestions, or any other form of constructive feedback, contact us by email on sales@nutech.com.hk